At Level 1 you will learn how to carry out everyday administrative tasks. Level 2 will help you gain practical know-how in providing routine and more complex administrative support.

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At Levels 3 and 4, you can build on your achievements to gain greater technical and managerial skills, as well as supervising others and contributing to the wider strategy of your organisation or department. 

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To gain an NVQ, you need to show you've got a particular set of skills. You usually work with your training provider to review your current skills and find the best way to gain new ones - perhaps by trying new things at work, or by studying.

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NVQs are assessed at work or in a simulated workplace. For each unit, your assessor watches and asks questions as you perform a task, or looks at a portfolio of work that you have built as formal evidence of your learning. Then they confirm you've got the skills to do the job well.