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Customer

Service

What is the course about?

Depending on which level you take, you'll cover areas such as: 

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  • Communicate using customer service language 

  • Follow the rules to deliver customer service 

  • Maintain a positive and customer-friendly attitude 

  • Deal with customers face to face 

  • Do your job in a customer friendly way 

  • Organise the delivery of reliable customer service

 

To gain an NVQ, you need to show you've got a particular set of skills. You usually work with your training provider to review your current skills and find the best way to gain new ones - perhaps by trying new things at work, or by studying

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NVQs are assessed at work or in a simulated workplace. For each unit your assessor watches and asks questions as you perform a task, or looks at a portfolio of work that you've built as formal evidence of your learning. Then they confirm you've got the skills to do the job well

How do assessment take place?

Our assessment process is designed so that delegates are prepared for the challenges their occupation will involve. Delegates are appointed a vocationally trained NVQ assessor who will help them to assemble their portfolio and guide them for the duration of the diploma. Email and telephone support is also provided throughout the NVQ programme and the resources available will be provided as needed.

How long will it take?

The course is completely flexible and we encourage students to learn at their own pace. The awarding body do stipulate that the course is completed within 36 months, but most students will successful finish the programme in around 9!

Interested in the course? 
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Please contact us using the form below
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